SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Good Sell 2 Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://goodsell2me.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK.
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Oooochen long. 67 days on the way. But the workers.
get fast work well cool resalts
Delivery is very fast everything works. Thank you. Seller recomedyu
one of my lights have a screeching sound when it turns around and its kind of annoying but the lights that it makes is really pretty
Very long, brought the courier. The box is wrinkled, the lamp works.
Great lamp. In the remote, the battery is available. the store promptly answers and is very responsible. I recommend to everyone.
Great thing, thank you.
I tem arrived quicker than stated.
OK
Top
Very beautiful, for the Price mega good! Easy to use :)
Thank you very much
Good color music. Shipping carrier. Quickly. Three LEDs. Before ordering the same the other store (same size), but more expensive, so he had 6 LEDs inside. Goods seller recommend!
The best store I 've ever seen. I didn't even have to communicate. The parcel "wrapped" at the customs. He sent another on the same day. The goods correspond. packed qualitatively. remotes with batteries. Fast shipping. 5 stars. I recommend 100%.
Fire
Delivery a little more than a month. Brought the courier. It's okay.
Delivery month brought Courier, everything works
quality super! true to description.
Everything's fine!
I thought that there would be a bigger lamp, but not bad, it shines well, the remote works well, creates a festive mood.
good store
Children really liked. For home holidays is a great thing. Small, space does not take much. It shines brightly, the room is all in glare. A little heated when working. Remote with battery. Delivery to the door. I recommend
A little less than I expected but shines beautifully, the remote works